NETWORK INFRASTRUCTURE
SUPPORT ENGINEER

Remote | Full-Time | Full Benefits

Overview:

This customer-facing role will be part of a dynamic team handling Cisco Meraki infrastructure support cases at existing mission critical enterprise locations and will provide additional support for further/future infrastructure upgrades at new locations. This exciting role will expose you to a variety of complex problem sets requiring detailed investigation and problem-solving skills.  You will work with members of the enterprise Infrastructure and Operations (I&O) team to assist in resolving infrastructure issues.

Qualifications:
  • MUST HAVE: 3+ years’ experience providing direct support and troubleshooting Cisco Meraki infrastructure and relevant hands-on experience with network technologies to include firewalls, routing/switching, VLANs, VPNs, firewalls, and 802.11a/b/g/n/ac wireless.

  • Detailed and through comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.

  • Experience supporting and/or testing LANs, 802.11 wireless networks, VPNs, NAT devices, and DHCP servers.

  • Preferred: BS in Computer Science/IT/Networking or working towards a four-year degree.

  • Preferred: Networking certifications a plus (CCNA, CCNP, CWNA, etc.)

Responsibilities:
  • Handle Cisco Meraki infrastructure support cases at existing mission critical enterprise locations and provide additional support for further/future infrastructure upgrades at new locations.

  • Own each customer case from initial creation to resolution.

  • Collaborate with the enterprise I&O team to address any cases escaping your area of expertise.

  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.

  • Stay up to date on Cisco and Meraki features and other infrastructure technologies and trends.

  • Work with your team & the enterprise I&O to improve processes.

 

Company Overview:

MadDog Technology (MDT) is a venture operator, investor, and technology services company with a mission to create and operate technology-based businesses that provide superior value to customers and markets by solving complex problems through innovative solutions. Our focus is on helping companies and organizations create digital enterprises which monetize their core assets and intellectual property which in turn, creates new value and revenue streams.